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You can pause a transfer at any time and resume it later. You can also close the app or the browser tab: the transfer runs on our servers and goes on without you. To stop a transfer for good, delete it.
How do I pause or resume a transfer?
Pause a transfer
- Open the transfer in Free Your Music.
- Choose "Pause".
- The transfer shows "Paused". Nothing more is moved or synced until you resume it.
To continue, open the same transfer and choose "Resume". It goes on from where it stopped.
Several transfers at once? In Transfers, select the transfers you want and use "Pause", "Resume", "Retry" or "Delete" for all of them together.
How do I retry songs that failed?
Open the transfer and choose "Retry failed songs". Free Your Music puts the failed songs in the queue again. When a transfer stopped, "Try again" goes on with the songs that are left, free.
How do I stop a transfer for good?
Delete the transfer. Open it, or select it in Transfers, and choose "Delete". The songs that already moved stay on the new service, and Keep in sync stops for that transfer. Only the transfer history goes.
Can I close the app during a transfer?
Yes. The transfer runs on our servers, not on your phone or computer. Close the phone app or the browser tab, turn off your computer, or sign out: the transfer goes on. Open Free Your Music on any device with the same account to see how far it got.
- In the web app, turn on "Notify me when done" when you start a transfer. You get a browser notification and an email.
- In the phone app, allow notifications. The app tells you when a transfer is done or needs you, for example when a service signed you out.
What if the app crashes or goes offline mid-transfer?
Nothing is lost. A crash or a lost connection on your device does not touch the transfer, because it runs on our servers. When you are back online, the numbers update. If our servers have planned maintenance, running transfers wait and go on by themselves.
Frequently asked questions
My transfer seems stuck. What should I do?
Open the transfer and look for a message at the top, such as "Sign in to Spotify again" or "asked us to slow down". Fix what it asks, or let it wait. If there is none, pause and resume the transfer. If it still does not move, see a transfer is stuck, failed, or asks for action.
Does pausing lose my progress?
No. Songs that already moved stay on the new service, and the transfer continues from where it stopped when you resume.
Why does the transfer keep running after I closed the app?
Because it runs on our servers. That is on purpose: you do not need to keep a window open. Pause the transfer if you want it to stop for now, or delete it to stop it for good.
Is there a Cancel button?
No. Use "Pause" to stop a transfer for now, and "Delete" to stop it for good. Both keep the songs that already moved.
Does a paused transfer still sync?
No. A paused transfer is not synced until you resume it.
Transfer still stuck? Read transfer stuck, failed or needs attention or contact support.