Help Center
How can we help?
Search for an answer or pick a topic. Every article is checked against how the app works today.
Popular articles
The questions people ask most
- Getting startedYour first transfer, step by step
- Transfers, sync and matchingThe free limit: 300 songs, and what counts
- Plans, billing and refundsCancel or change your subscription
- Plans, billing and refundsRefunds
- Privacy and safetyDelete your FreeYourMusic account and data
- TroubleshootingI cannot sign in to a music service
Browse by topic
9 topics
Getting started
8 articlesWhat FreeYourMusic does, which devices it runs on, and your first transfer.
Transfers, sync and matching
10 articlesHow transfers, auto-sync and song matching work, and what the statuses mean.
Music services
14 articlesThe supported services, what each one can move, and how to sign in.
Plans, billing and refunds
9 articlesFree and Premium, subscriptions, refunds, and your passcode.
Privacy and safety
5 articlesWhat we store, how sign-in works, and how to delete your data.
Account and devices
3 articlesConnected accounts, more than one device, and resetting the app.
Troubleshooting
6 articlesFixes for sign-in problems, stuck transfers and purchase issues.
CLI and AI tools
2 articlesUse FreeYourMusic from the command line and from AI assistants.
Contact and emails
2 articlesHow to reach a person, and the emails we send.
Contact
Still stuck?
Write to our support team at support@freeyourmusic.com. Tell us your platform and what you tried.
Fastest: from the app
- Profile
- Support
- Contact support
The email then contains your platform, the app version and your device ID, so we can help sooner.
Real people read every email. Yearly and Lifetime plans get priority support.