Delete your Free Your Music account and data

You can delete your Free Your Music account at any time. In the web app, open Account settings and then Privacy and data. All your data is deleted from the app and from our servers, except data that the law requires us to keep, such as invoices for accounting. We keep that data only for the period the law sets.

Before you delete

• It cannot be undone. Your transfer history and your connected accounts are gone for good.
• A store subscription keeps running until you cancel it in the App Store or Google Play.
• Your music stays on your music services. Playlists and songs Free Your Music added are not removed from them.
• We can no longer find your purchase by email, because your email address is deleted too.

Cancel a store subscription first

• Bought on iPhone or iPad: cancel in your Apple Account subscriptions. See App Store subscriptions.
• Bought on Android: cancel in Google Play. See Google Play subscriptions.
• Bought on the website or in the web app: it stops when you delete your account. You can also cancel it first in the billing portal. See website purchases.
• Not sure where you bought it? Read cancel or change your subscription.

Delete your account in the web app

If something goes wrong, the web app says "We could not delete the account. Try again." Try once more. If it keeps failing, write to us (see below).

Delete your account in the phone app

The phone app deletes the same account as the web app, and it also stops a subscription that you pay on our website. It reminds you that a subscription from the App Store or Google Play keeps running: cancel that in the store.

What is deleted?

All your data, from the app and from our servers:

• Your personal data, such as your email address.
• Your connected music accounts and their saved sign-ins.
• Your library and your transfer history.
• Your stats data and your public stats page, if you set one up.
• Your notification tokens and any notifications waiting to be sent to you.
• The local data of the app on the device you deleted from.

One exception: data that the law requires us to keep stays for the period the law sets. An example is the invoice of a purchase, which we must keep for accounting. We use it for nothing else, and we delete it when that period ends.

Do you use Free Your Music on more than one device?

Your account lives on our servers, so deleting it once deletes it for every device. A phone may still hold a few files of the app, such as a cache. To clear them, open Account, go to Privacy and data and choose "Clear the data on this phone", or uninstall the app. See reset app data.

What about the music services?

As the app tells you: "Your data from music services will NOT be deleted." Your playlists, liked songs and accounts at each service stay as they are. To also remove Free Your Music from a service, open its connected-apps or privacy settings and remove Free Your Music there.

Cannot open the app?

Write to support@freeyourmusic.com and ask us to delete your account. Send it from the email address of your Free Your Music account, or include your account ID or licence key, so we can find your account.

Frequently asked questions

Still have a question about deleting your data? Contact support.