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You cancel or change Pro in the place where you bought it. Apple and Google manage the subscriptions they sold, and web purchases are managed in the Stripe billing portal. Your subscription renews until you cancel it.
Where did I buy Pro?
Find where your subscription is managed
- In the web app, open Account, then "Pro and billing". It says where you bought: "Bought on the web", "Bought in the App Store" or "Bought in Google Play".
- In the iPhone app or the Android app, tap your avatar at the top right to open Account. Under "Manage subscription" the app says where, for example "On the web", "In the App Store" or "In Google Play".
Not sure, or the app shows nothing? Check your bank or card statement. A charge that names Apple or Google means you bought in that store. A charge from Paddle means an older web purchase. Otherwise you most likely bought on our website or in the web app, with Stripe.
How do I cancel?
| Where you bought | How to cancel |
|---|---|
| iPhone or iPad (App Store) | In your Apple Account subscriptions |
| Android (Google Play) | In the Google Play subscriptions |
| On our website or in the web app (Stripe) | In the billing portal: "Manage billing" in the web app |
| Older web purchase (Paddle) | Write to support |
- Bought on iPhone or iPad
- Bought on Android
- Bought on the web with Stripe
- Older web purchases through Paddle
How do I change my plan?
- App Store or Google Play: open the subscription in the store, as in the cancel steps. The store shows any other Free Your Music plan you can switch to.
- On the web (Stripe): open the billing portal with "Manage billing" in the web app and change your plan there.
- Paddle: write to support@freeyourmusic.com with the email you used to buy, and tell us the plan you want. We make the change for you.
- Lifetime is a one-time payment, so there is nothing to change or cancel.
What happens after I cancel?
- Your music stays. Your transferred songs and playlists remain on the new music service after you cancel.
- Pro stays on until the end of the period you paid for. After that your account goes back to the free plan. Free transfers count every song you moved before, also the songs you moved with Pro.
- Keep in sync stops when Pro ends, because it is a Pro feature.
Changed your mind about a recent purchase? Read about refunds.
Frequently asked questions
Does my subscription renew automatically?
Yes. Monthly renews every month and Yearly every year, until you cancel. A 3-month plan you already have renews every three months. Lifetime does not renew.
I deleted the app. Am I still being charged?
Yes, if you did not cancel. Removing the app does not stop a subscription. Cancel it where you bought it.
Why can I not change my plan in this app?
Your subscription belongs to another store. For example, a plan bought in Google Play cannot be changed from an iPhone, and a web plan is changed in the billing portal. Manage it where you bought it.
Will I lose my playlists if I cancel?
No. Everything you transferred stays on your new music service.
Still stuck? Contact support and tell us the email you used to buy.