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Before our current checkout, purchases on our website went through Paddle, a payment provider. If you bought then, your subscription still renews through Paddle until you cancel it. Write to us and we cancel or change it for you.
Is my subscription a Paddle one?
A Paddle charge on your card statement or a receipt email from Paddle means it is a Paddle subscription. In the iPhone app, open Account: under "Manage subscription", a Paddle subscription says "On the web". The web app does not manage Paddle subscriptions: it says "This Pro did not come from the web app. Manage your plan where you bought it."
Is your Paddle Pro not on your Free Your Music account yet? Add it with Find your Pro, with the licence key from your purchase email or the email you bought with.
How do I cancel?
Cancel a Paddle subscription
- Write to support@freeyourmusic.com from the email you used to buy, or tell us that address.
- Tell us that you want to cancel. We cancel the subscription for you.
In the iPhone app you can also do it yourself: open Account, tap "Manage subscription", then tap "Cancel subscription" next to your plan and confirm on the Paddle page that opens.
After you cancel, Pro stays on until the end of the period you paid for. Your transferred music stays on your new service.
How do I update my card?
Write to support@freeyourmusic.com and we will help. In the iPhone app, open Account, tap "Manage subscription", then "Update payment method", and enter the new card on the Paddle page that opens.
How do I change my plan?
Write to support@freeyourmusic.com with the email you used to buy and the plan you want, for example Quarterly to Yearly. The new plan is charged to the card on file.
You may get an email with the subject "Confirm the change of your Free Your Music plan". Open its link to confirm the change. The link works for one hour and only once. If you did not ask for a change, ignore the email and nothing changes.
Where are my receipts?
Paddle took the payment, so Paddle sent the receipts. Search your inbox for emails from Paddle. Cannot find one? Write to support@freeyourmusic.com.
Can I get a refund?
Write to support@freeyourmusic.com within 3 days of the charge. A refund ends Pro. Read the refund rules.
Frequently asked questions
I do not see my Paddle plan in the app. What now?
Add your Pro to your account with Find your Pro first. If the plan still does not show, write to support@freeyourmusic.com with the email you used to buy, and we will cancel or change the subscription for you.
Do I have to move my Paddle subscription to the new checkout?
No. Your Paddle subscription keeps working and renews as before until you cancel it.
Will I lose Pro if I cancel?
Only when the period you paid for ends. Until then, Pro stays on.
Still stuck? Contact support and tell us the email you used to buy.