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Before our current checkout, purchases on our website went through Paddle, a payment provider. If you bought then, your subscription still renews through Paddle until you cancel it. You manage it from the app.
Is my subscription a Paddle one?
Open FreeYourMusic, go to the Profile tab and choose "Premium". If "Manage Subscriptions" shows your plan with the buttons "Cancel" and "Update payment method", your subscription runs through Paddle. A Paddle charge on your card statement or a receipt email from Paddle also means it is a Paddle subscription.
How do I cancel?
Cancel a Paddle subscription
- Open FreeYourMusic and go to the Profile tab.
- Choose "Premium".
- Under "Manage Subscriptions", find your plan and click "Cancel".
- Confirm the cancellation on the Paddle page that opens.
After you cancel, Premium stays on until the end of the period you paid for. Your transferred music stays on your new service.
How do I update my card?
Update the payment method of a Paddle subscription
- Open FreeYourMusic and go to the Profile tab.
- Choose "Premium".
- Under "Manage Subscriptions", click "Update payment method".
- Enter the new card on the Paddle page that opens.
How do I change my plan?
Write to support@freeyourmusic.com with the email you used to buy and the plan you want, for example Quarterly to Yearly. The new plan is charged to the card on file.
You may get an email with the subject "Confirm the change of your FreeYourMusic plan". Open its link to confirm the change. The link works for one hour and only once. If you did not ask for a change, ignore the email and nothing changes.
Where are my receipts?
Paddle took the payment, so Paddle sent the receipts. Search your inbox for emails from Paddle. Cannot find one? Write to support@freeyourmusic.com.
Can I get a refund?
Write to support@freeyourmusic.com within 3 days of the charge. A refund ends Premium on your licence. Read the refund rules.
Frequently asked questions
I do not see "Manage Subscriptions" in the app. What now?
Make sure your passcode is active in the app. If the section still does not show, write to support@freeyourmusic.com with the email you used to buy, and we will cancel or change the subscription for you.
Do I have to move my Paddle subscription to the new checkout?
No. Your Paddle subscription keeps working and renews as before until you cancel it.
Will I lose Premium if I cancel?
Only when the period you paid for ends. Until then, Premium stays on.
Still stuck? Contact support and tell us the email you used to buy.