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Who refunds your purchase depends on where you paid. For purchases on our website or in the web app, write to us within 3 days of the original purchase. For purchases in the App Store or Google Play, the store decides under its own rules.
| Where you bought | Who decides the refund | How to ask |
|---|---|---|
| On our website or in the web app | Free Your Music | Email support@freeyourmusic.com within 3 days |
| iPhone or iPad (App Store) | Apple | reportaproblem.apple.com |
| Android (Google Play) | Your Google Play order history |
Bought on the web
We refund digital products within 3 days of the original purchase. This covers every plan bought on the web with Stripe or through Paddle, Lifetime included.
Ask for a refund of a web purchase
- Write to support@freeyourmusic.com within 3 days of the purchase.
- Send it from the email you used to buy, or tell us that address.
- Add your licence key if you have one, and a few words about what went wrong.
Had a problem with the app? Tell us about it. We would rather fix it for you, and we often can.
Bought on iPhone or iPad
Apple holds the money for App Store purchases, so Apple decides refunds under its own rules. We cannot refund an App Store purchase ourselves.
Ask Apple at reportaproblem.apple.com with the Apple Account you bought with. Bought on iPhone or iPad shows each step, and Apple's refund help page explains its rules.
Bought on Android
Google Play holds the money for Play Store purchases, so Google decides refunds under its own rules and time limits.
Ask Google in your Google Play order history with the Google account you bought with. Bought on Android shows each step, and Google's refund help page explains its rules.
What does a refund do to my Pro?
- A full refund ends Pro, whichever store or checkout refunds it. Your account goes back to the free plan.
- Your music stays. Everything you already transferred remains on your new music service.
- A refund does not delete your account. Every one-time transfer stays free.
Frequently asked questions
Can I get a refund for Lifetime?
Yes, if you bought it on the web, within 3 days of the purchase. Lifetime bought in the App Store or Google Play is refunded by the store.
It is more than 3 days since I paid. Can I still get a refund?
Our refund window for web purchases is 3 days. If something does not work, write to us anyway: we will help you get it working.
Why can you not refund my App Store or Google Play purchase?
The store took the payment and holds the money. Only Apple or Google can send it back.
Does a refund cancel my subscription?
A refund ends Pro. To be sure no new renewal is charged, also cancel the subscription where you bought it.
Read the full refund policy, or contact support if you are still unsure.