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Write to support@freeyourmusic.com. Real people read every email. The fastest way is "Write to support" in the phone app, because it adds the details we need for you.
Before you write
- Search this Help Center. Most sign-in, transfer and purchase problems have a fix in Troubleshooting.
- Look at the status page if the app says it cannot reach Free Your Music.
One address for everything
support@freeyourmusic.com handles all questions: transfers, sign-in problems, purchases, refunds, licence keys, privacy and account deletion. You do not need to find a different address for each topic.
Use "Write to support" in the app
Write to support from the app
- Open Free Your Music on your iPhone, iPad or Android phone.
- Tap your avatar at the top right to open Account.
- Go to "Help and support" and tap "Write to support". Your mail app opens with a new email to support.
- Describe the problem above the debug info, and send the email.
The email already contains your platform, the app version and your account ID. If your account has a licence, it also contains the licence key and the email of the licence. After a crash, it contains the issue ID.
In the web app, open Account: "Help and support" is in the menu, and Profile shows your account ID. Write from the email address of your Free Your Music account, so we find it fast.
What to include
- What you tried to do, and what happened instead. The exact message helps most.
- The music services involved, for example the source and the destination of a transfer.
- Where you use Free Your Music: the web app (and your browser), the iPhone app or the Android app.
- The email of your Free Your Music account, or your account ID.
- Your licence key, if you have one from an older purchase.
- The issue ID, if the app showed one after a crash.
- For a payment question: where you paid (App Store, Google Play or our website) and the receipt or order number.
When do I get an answer?
Paid plans get priority support: if you pay for Pro, your email is answered first. See the plans on the pricing page.
Our answer comes by email to the address you wrote from. Check your spam folder if you do not see it.
Frequently asked questions
What is the Free Your Music support email?
It is support@freeyourmusic.com. It handles all questions, including purchases, refunds and privacy.
Where do I find my account ID?
In the web app, open Account and then Profile: it shows your account ID. In the phone app, "Write to support" adds it to the email for you.
What is priority support?
Paid plans get priority support: if you pay for Pro, your emails to support are answered first.
Is there a phone number or live chat?
No. Support works by email at support@freeyourmusic.com.