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Write to support@freeyourmusic.com. Real people read every email. The fastest way is the "Contact support" button in the app, because it adds the details we need for you.
Before you write
- Search this Help Center. Most sign-in, transfer and purchase problems have a fix in Troubleshooting.
- Look at the status page if the app says it cannot reach FreeYourMusic.
One address for everything
support@freeyourmusic.com handles all questions: transfers, sign-in problems, purchases, refunds, passcodes, privacy and account deletion. You do not need to find a different address for each topic.
Use "Contact support" in the app
Write to support from the app
- Open FreeYourMusic on your phone, tablet or computer.
- Go to the Profile tab and scroll down to Support.
- Tap "Contact support". Your mail app opens with a new email to support.
- Describe the problem above the debug info, and send the email.
The email already contains your platform, the app version and your device ID. If you have a passcode, it also contains your passcode and the email of your licence. After a crash, it contains the issue ID.
The Support section also shows your "App version" and your "Passcode", and it has a "Copy device ID" button. Use them when you write from another device or from webmail.
What to include
- What you tried to do, and what happened instead. The exact message helps most.
- The music services involved, for example the source and the destination of a transfer.
- Your device and system, for example iPhone, Android, Mac, Windows or Linux.
- The app version and your device ID.
- Your passcode, if you have one.
- The issue ID, if the app showed the crash screen.
- For a payment question: where you paid (App Store, Google Play or our website) and the receipt or order number.
When do I get an answer?
If you have a Yearly or Lifetime plan, you get priority support: your email is answered first. See the plans on the pricing page.
Our answer comes by email to the address you wrote from. Check your spam folder if you do not see it.
Frequently asked questions
What is the FreeYourMusic support email?
It is support@freeyourmusic.com. It handles all questions, including purchases, refunds and privacy.
Where do I find my device ID?
In the app, open the Profile tab and scroll down to Support. Tap "Copy device ID" to copy it.
What is priority support?
If you have a Yearly or Lifetime plan, your emails to support are answered first.
Is there a phone number or live chat?
No. Support works by email at support@freeyourmusic.com.