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A transfer that stops almost always tells you why. Transfers that need you are listed under "Needs you", with a message on the transfer. Find the message below. Most fixes take one tap: sign in again, try again, or recreate the playlist.
The transfer needs you
"... signed you out"
The sign-in to one of the services expired. In the web app the transfer shows "Stopped" with the login of the service, and the message says "We stopped at ... Sign in again and it continues where it stopped." Sign in again. See I cannot sign in to a music service if the sign-in fails.
"Do something in the music service"
The music service needs an action from you before the transfer can go on, for example an active subscription or accepting its terms. Do what the service asks, then connect the account again.
"Cannot connect again"
The account cannot be reconnected. Remove it and connect it again. Connected accounts shows how.
"... had problems again and again, so we stopped this playlist."
The music service kept failing, so we stopped instead of trying for ever. Nothing is lost. Tap "Try again" and the transfer goes on with the songs that are left.
The transfer waits
Music services limit how fast an app can read and add songs. The transfer then shows why it waits, and goes on by itself. You do not need to do anything.
- "... asked us to slow down · back in ...": the service asked us to wait. We go on at the time shown.
- "... lets each app add a set number of songs a day.": the service has a daily limit for each app. We go on when the limit resets, at the time shown.
- "... is not answering · trying again now": the service did not answer. We try again by ourselves.
- "Waiting for another transfer to finish": another transfer runs first. This one starts when that one is done.
The transfer does not start
When you start a transfer, the app can answer "We could not start this transfer" with one of these reasons. In the web app, your choices are kept: fix the cause and start again.
| Message | What to do |
|---|---|
| A transfer of this playlist to that account is already running. | Wait for that transfer to finish. You can follow it in your transfer list. |
| This account is not yours to transfer from. | Sign in again with the right account. |
| One of the playlists you picked is gone. | Refresh the list and pick your playlists again. |
| Pick two different accounts. | A transfer cannot start and end in the same account. Choose another destination. |
| Your sign-in has expired. | Sign in again. |
| We are still reading your source library (or destination library). | Wait a moment and try again. Big libraries take longer to read. |
| Connect your source account (or destination account) again to start this transfer. | Sign in to that service again. |
| You can move up to ... playlists at a time. | One transfer takes up to 200 playlists. Take some off the list and start the rest in a second transfer. |
| This service can no longer be used for transfers. | The service is paused in Free Your Music. Pick another service. |
Turned on Keep in sync without Pro? The transfer itself is free. Start it with "Start without Keep in sync", or get Pro to keep it in sync.
A playlist was deleted
"The playlist is gone from ..."
The playlist that Free Your Music made on the destination was removed, so Keep in sync is paused. Choose "Recreate playlist" and sync goes on: the next sync makes the playlist again. Or choose "Stop syncing".
"The original playlist is gone from ..."
The playlist you moved from was removed on the source service, so there is nothing to sync. The copy on the destination stays as it is. Choose "Stop syncing".
Retry failed songs
Retry the songs that failed
- Open the transfer.
- In the web app, choose "Retry failed songs". In the iPhone or Android app, open the options menu of the transfer and choose "Retry transfer failed songs".
- The failed songs go into the queue again. A retry is free.
- If the playlist on the destination looks wrong, choose "Force recreate transfer" in the phone app, or "Rebuild" in the web app. Songs show "Deleted at target" explains the difference.
Frequently asked questions
Why does my transfer look stuck?
The service may have asked us to slow down, or it has a daily limit. The transfer shows why it waits and goes on by itself. If it shows a message that needs you, follow what it says.
Will I lose my transfer if it fails?
No. The transfer and its songs stay in your list, on your account. You can retry, recreate the playlist or stop syncing.
What does "Stop syncing" do?
It stops Free Your Music from syncing that playlist. The playlist on the destination service stays where it is.
Still stuck? Contact support and tell us the services and the playlist.