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A few songs may not make it to your new service, usually because that service does not have them. They show "Could not match" or "Failed" in the transfer. You can retry the ones that failed and export the list to a CSV file.
Why do songs go missing?
- The new service does not have the song, or not in your country.
- No match was good enough. The title or artist differ too much. How matching works.
- The service refused to add it, often a temporary error. These show "Failed".
How do I see the missing songs?
Find the songs that did not transfer
- Open the transfer in Free Your Music.
- Look at the status of each song. "Could not match" means the new service had no good match. "Failed" means something went wrong at the music service.
- Choose "Check songs" to go through the songs that need a look.
Try again first
- Failed songs: open the transfer and choose "Retry failed songs". Many of these work on the second try.
- Songs that were not matched: open the song and search for it yourself, then choose "Use this match". See Rematch. A different spelling or a shorter search often finds it.
How do I export the missing songs?
Export missing songs to a CSV file
- Open the finished transfer in the Free Your Music web app.
- Choose "Export missing songs (CSV)".
- A short list downloads at once. A long one comes by email and waits in Account, under Exports, for 7 days.
When nothing is missing or failed in that transfer, Free Your Music says so and makes no file.
What is in the file?
The export is a CSV file (UTF-8). It has one row per song that was not matched or failed to add, with the playlist name, the title, the artist, the album, the reason and the best guess that Free Your Music found.
Open the file in Excel, Numbers, Google Sheets or any spreadsheet app. You can use it as a checklist to add songs by hand, or keep it as a record.
Can I import the list again later?
Yes, in the Free Your Music web app, with Pro. The export itself is free. Open Account, go to Privacy and data and choose "Import a file", then upload the CSV file. We know its columns, so you pick nothing. The songs wait in the Library under Imported files, and you can move them again when they arrive on the new service. See File Backup: export and import.
Frequently asked questions
Can I export the missing songs as CSV?
Yes. The export is a CSV file. Excel, Numbers and Google Sheets open it.
Why did the export make no file?
Because nothing in that transfer is missing or failed. Every song made it.
Will a missing song be added later on its own?
Not by itself. Use "Retry failed songs" for failed songs, or search again for a song that was not matched and choose "Use this match".
Lots of songs missing from one transfer? Contact support and tell us both services.