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Open a transfer and every song shows a status next to it. The status tells you whether the song arrived on the new service, and if not, why. Most need no action at all.
Song statuses
| Status | What it means | What to do |
|---|---|---|
| Waiting | Free Your Music has not reached this song yet. | Nothing. Wait a moment, or close the app: it runs on our servers. |
| Matched, with a score such as "92 % match" | The song is on the new service. The percentage is the match score. | Nothing, unless the song looks wrong. Then pick another one with "Use this match". |
| Check (or "to check") | Free Your Music found a song but is not sure it is the right one. | Choose "Check songs" and keep the match or pick another one. |
| Rematched | You picked this match yourself. | Nothing. |
| Could not match | No good enough match was found on the new service, or you chose "Nothing fits". | Search for it yourself, or export the missing songs. |
| Failed | A match was found, but the new service refused or failed to add it. | Choose "Retry failed songs" on the transfer. |
| Already there | The same song is already in the destination playlist or in your liked songs, so it was not added a second time. | Nothing. |
What a sync does to songs
- A song you removed from the source playlist is removed from the destination too, where the service allows it.
- A song you added by hand to the destination playlist stays there.
- A song you removed from the destination playlist yourself is not added back.
- Some services do not let apps remove songs. Then the song stays in the destination playlist, and you remove it by hand in that service.
Songs disappear from the destination and you did not remove them? Read songs show Deleted at target.
Transfer statuses
- Moving now or Running: Free Your Music is matching and adding songs.
- Waiting or Next in the queue: the transfer waits for another transfer, or for the music service, and goes on by itself.
- Paused: you paused it. Nothing moves until you resume it.
- Done: every song is handled. "to check" shows how many songs need a look.
- Synced: Keep in sync is on, and the last sync is done.
- Stopped: the transfer stopped, for example because a service signed you out. Fix what it asks and choose "Try again".
Messages at the top of a transfer
Sometimes the whole transfer needs your attention. A box at the top of the transfer then says what is wrong. The most common ones:
| Message | What it means and what to do |
|---|---|
| "... signed you out" or "Sign in to ..." | Your sign-in to that music service expired. Sign in again. The transfer continues where it stopped. |
| "... asked us to slow down" | The music service limits how fast apps may work. The box shows when Free Your Music goes on. It goes on by itself. |
| "... is not answering" | The music service has a problem. Free Your Music tries again by itself. |
| "The playlist is gone from ..." | The playlist Free Your Music made on the new service was deleted, so Keep in sync is paused. Choose "Recreate playlist", or "Stop syncing". |
| "The original playlist is gone from ..." | The playlist you transferred from was deleted. There is nothing left to sync. The copy stays as it is. |
| "... had problems again and again, so we stopped ..." | The service kept failing. Nothing is lost. Choose "Try again" to go on with the songs that are left. |
For transfers that stay stuck, see transfer stuck, failed or needs attention.
Frequently asked questions
What does "Already there" mean?
The same song was already in the destination playlist, for example because your source playlist holds it twice, so Free Your Music did not add a second copy.
How do I fix "Failed"?
Open the transfer and choose "Retry failed songs". Most of these are temporary errors at the music service.
What is the difference between "Check" and "Could not match"?
"Check" means Free Your Music found a song but is not sure. "Could not match" means it found nothing good enough, or you chose "Nothing fits".
A status you do not understand? Contact support and tell us which transfer it is.