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Most sign-in problems go away after a fresh attempt: close the sign-in window, check that your music subscription is active, and connect the service again. If that does not help, find the message you see below and follow its fix.
Quick checks first
Try these before anything else
- Check that you can sign in to the music service on its own website or app, with the same account.
- Check that your subscription to the service is active. Some services need a paid plan to connect to other apps.
- Check that the service is available in the country you are in right now.
- In the web app, allow pop-ups for freeyourmusic.com. The sign-in of the service opens in a new window.
- Turn off VPN extensions or blockers that could block the sign-in page.
- Close the sign-in window and connect the service again.
How you sign in depends on the service
Free Your Music uses the official sign-in of each service where one exists. The fix depends on the type of sign-in.
Services with a "Log in" page from the service
Spotify, Apple Music, YouTube, YouTube Music, Amazon Music, Tidal, Deezer and most other services show their own sign-in page. You sign in there, then the service asks you to allow Free Your Music to read and change your library. Approve every permission on that page. If you skip one, Free Your Music cannot read or add music, and you have to sign in again.
YouTube and YouTube Music both use Google sign-in. Choose the Google account that has your YouTube channel. YouTube Music has the details.
Pandora, VK Music and JioSaavn
Free Your Music no longer supports these services, so you cannot sign in to them. See Pandora for what you can do instead.
What the error messages mean
"The browser blocked the login window."
The full message is "The browser blocked the login window. Allow pop-ups for this site and try again." Allow pop-ups for freeyourmusic.com in your browser settings, then connect the service again. While the window is open, the web app says "Finish in the window".
"The login did not work. Try again." or "... did not connect"
The sign-in did not finish, or the service did not answer. Wait a minute and connect the service again. If it keeps happening, check the status page and then contact us.
"The login was closed before it finished."
You closed the sign-in page of the service before it was done. Connect the service again and keep the page open until it closes by itself.
"You did not allow access"
Free Your Music needs access to your library to move your music. Connect the service again and allow every permission the service asks for.
"... needs a subscription" or "... needs a paid ... account"
The music service lets only accounts with an active plan connect to other apps. Apple Music needs an active Apple Music subscription, and Deezer needs a Deezer Premium, Family or HiFi account. Start a plan on the service, or pick another service.
"... is not available here"
The service does not allow this connection in your country, or Free Your Music cannot connect it on the web. Try the iPhone or Android app, or sign in when you are in a country where the service is available.
Spotify asks you to sign in again
When Spotify reports that Free Your Music is missing a permission, the app asks you to sign in again. Sign in and approve every permission on the Spotify page.
You were signed out of a service
Sign-ins expire from time to time, and a service can end them when you change your password. The web app then says "... signed you out." with "Sign in to ...". In the phone apps, the service shows "Signed out · tap to fix". A transfer that uses the account stops with a message about the login.
Sign in again. The transfer continues where it stopped, and your settings stay. Connected accounts shows each step.
Frequently asked questions
Does Free Your Music see my music service password?
No. You sign in on the service page and the service gives Free Your Music permission to read and add music.
Do I need a paid subscription to sign in?
It depends on the service. Apple Music needs an active Apple Music subscription, and Deezer needs a paid Deezer account. Other services let you sign in with a free account.
Why do I have to sign in again after a while?
Music services end sign-in sessions from time to time, for example after a password change. Sign in again and your transfers continue.
Still cannot sign in? Write to support@freeyourmusic.com or contact support. Tell us the service, your device and the exact message you see.