Privacy and safety

How signing in to a music service works

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To read your library and add music to it, Free Your Music needs your permission at each music service. For most services you give it on the service's own sign-in page, so Free Your Music never sees your password.

Official sign-in (OAuth)

Used for Amazon Music, Apple Music, Audiomack, Audius, Boomplay, Deezer, Qobuz, SoundCloud, Spotify, Tidal, YouTube and YouTube Music.

Free Your Music opens the service's sign-in page, in a new window in the web app. You sign in there and approve the permissions the service shows you. The service then gives Free Your Music a token: a key that lets it read your library and add music, without your password. The short code that hands the finished sign-in back to the app expires after 30 seconds.

Where is the sign-in kept?

The sign-in is kept on our servers with your Free Your Music account, encrypted with AES-256-GCM. That is why a service you connect once is ready on every device where you sign in, and why transfers go on while the app is closed.

Why do I have to sign in again?

Services end sign-ins from time to time, for example after you change your password or when a token expires. Free Your Music then shows a message such as "Spotify signed you out." or "Sign in to Spotify again", and the transfers that use it wait for you.

Sign in to a music service again

  1. Tap the message, or open Account and go to Music services.
  2. Open the account that needs attention, choose "Sign in again" and sign in on the page of the service.
  3. Your transfers carry on with the new sign-in.

What happens when I disconnect an account?

  • The account is removed from Free Your Music.
  • You cannot start new transfers with that account.
  • Before you confirm, the app tells you what happens to the transfers that used the account.
  • Playlists already on your music services stay there. Disconnecting does not remove them.

The steps are in connected accounts. To remove Free Your Music completely, also remove it in the connected-apps or privacy settings of the music service.

Frequently asked questions

Why does Free Your Music open a browser or a sign-in page?

That is the service's own sign-in. You sign in with the service, not with us, so your password stays between you and the service.

Does Free Your Music know my password?

No. You sign in on the official sign-in page of the service, or on its own sign-in page inside the app, so Free Your Music never sees your password.

What can Free Your Music do with my account?

What you approved on the sign-in page: read your library and add playlists, songs, albums or artists. It does not remove music from the service you are leaving.

Cannot sign in at all? Read I cannot sign in to a music service.

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Contact

Still stuck?

Write to our support team at support@freeyourmusic.com. Tell us your platform and what you tried.

Fastest: from the app

  1. Account
  2. Help and support
  3. Write to support

The email then contains your platform, the app version and your account ID, so we can help sooner.

Real people read every email. Paid plans get priority support.