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Your connected accounts are the music service accounts Free Your Music may read from and add music to. They belong to your Free Your Music account, so you see the same services on every device where you sign in. You find them under "Music services" in Account.
Add a music service
The app asks you to connect a service when you pick it for a transfer. You can also add one beforehand:
Connect a music service
- Open Account. In the web app, open "Music services". In the iPhone or Android app, tap your avatar at the top right.
- Choose "Connect a service".
- Pick the music service.
- Sign in on the service's page and approve the permissions it asks for. In the web app, the page opens in a new window.
Signing in works differently per service. How signing in works explains each way and what we keep.
Can I connect two accounts of the same service?
Yes. Your Free Your Music account can hold more than one account of the same service, for example an old and a new Spotify account. Choose "Connect a service" again and sign in with the other account on the page of the service. If that page signs you in with the first account by itself, sign out on the website of the service first. Move music between two accounts.
Sign in again (reconnect)
Music services end sign-ins from time to time. When that happens, Free Your Music tells you in one of these ways:
- In the web app, "... signed you out." with "Sign in to ...", and "A music service needs you" in Account.
- In the iPhone and Android apps, the service shows "Signed out · tap to fix".
- A transfer that uses the account stops with a message about the login.
Reconnect a music service
- Tap the message, or open Account and tap the service under "Music services".
- Choose "Sign in again".
- Sign in on the service's page.
- Your transfers carry on where they stopped, and your settings stay.
Remove a music service
Disconnect a music service from Free Your Music
- Open Account and tap the service under "Music services".
- Choose "Disconnect".
- Read the message. It tells you which transfers and syncs stop.
- Confirm with "Disconnect".
- The transfers and syncs that use the account stop.
- You cannot start new transfers with that account until you connect it again.
- Your playlists on the service stay as they are. Nothing changes on the service.
To take Free Your Music's access away completely, also remove Free Your Music in the connected-apps or privacy settings of the music service.
Frequently asked questions
Why do I keep getting signed out of a music service?
The service ended the sign-in, for example after a password change, or because its sign-ins expire after a while. Reconnect the account and your transfers carry on. If it keeps happening, read I cannot sign in to a music service.
Does disconnecting a service delete my playlists?
No. Your playlists on the service stay as they are. Disconnecting only stops the transfers and syncs that use the account. You can connect it again at any time.
Do I have to connect my services again on a new phone?
No. Your connected services belong to your Free Your Music account. Sign in with the same account and they are there.
Still stuck with an account? Contact support.