Topic · 6 articles
Troubleshooting
Fixes for sign-in problems, stuck transfers and purchase issues.
Articles in this topic
- I cannot sign in to a music serviceFix sign-in problems with Spotify, Apple Music, YouTube Music and other services in FreeYourMusic: quick checks, what each error means, and how to get help.
- A transfer is stuck, failed, or asks for actionWhat to do when a FreeYourMusic transfer does not start, stops, fails or asks you to act: every banner and error message, and the fix for each one.
- "You are offline", "Our server is unreachable", the crash screen, and the app does not openWhat the offline and server unreachable messages in FreeYourMusic mean, what to do when the app stops with an issue ID, and when to reset local data.
- FreeYourMusic on a Chromebook or Linux: the AppImage does not startRun FreeYourMusic on Linux or a Chromebook with the AppImage: make it executable, start it and fix the usual problems. It needs a 64-bit Intel or AMD processor.
- Linux
- Songs show "Deleted at target" (Amazon Music and others)Why some songs in a FreeYourMusic transfer show "Deleted at target", why sync does not add them back, and what you can do, including the Amazon Music case.
- Purchase did not unlock Premium, pending payments, wrong passcodeFix FreeYourMusic purchase problems: store connection errors, pending payments, failed restores, a passcode that does not work, and a plan bought elsewhere.
Contact
Still stuck?
Write to our support team at support@freeyourmusic.com. Tell us your platform and what you tried.
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The email then contains your platform, the app version and your device ID, so we can help sooner.
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