Topic · 6 articles

Troubleshooting

Fixes for sign-in problems, stuck transfers and purchase issues.

Articles in this topic

  1. I cannot sign in to a music serviceFix sign-in problems with Spotify, Apple Music, YouTube Music and other services in Free Your Music: quick checks, what each error means, and how to get help.
  2. A transfer is stuck, failed, or asks for actionWhat to do when a Free Your Music transfer does not start, waits, stops, fails or needs you: the messages you see in the apps, and the fix for each one.
  3. "You are offline", "We cannot reach Free Your Music", crashes, and the app does not openWhat the offline and "We cannot reach Free Your Music" messages mean, what to do when the app asks for an update, and when it crashes or will not open.
  4. Free Your Music on a Chromebook or Linux: use the web appOn a Chromebook or a Linux computer, Free Your Music runs in your browser as the web app. You install nothing, you set up no Linux, and any processor works.
  5. Songs show "Deleted at target" (Amazon Music and others)Why some songs in a Free Your Music transfer show "Deleted at target", why sync does not add them back, and what you can do, including the Amazon Music case.
  6. Purchase did not unlock Pro, or a licence key does not workFix Free Your Music purchase problems: Pro missing after you paid, a store purchase that waits, Find your Pro errors and a licence key that does not work.

Contact

Still stuck?

Write to our support team at support@freeyourmusic.com. Tell us your platform and what you tried.

Email support How to contact support

Fastest: from the app

  1. Account
  2. Help and support
  3. Write to support

The email then contains your platform, the app version and your account ID, so we can help sooner.

Real people read every email. Paid plans get priority support.