Topic · 8 articles

Plans, billing and refunds

Free and Pro, subscriptions, refunds, and your licence key.

Articles in this topic

  1. Free vs Pro: plans, what is included, and pricesWhat the free version of Free Your Music includes, what Pro adds, the Monthly, Yearly and Lifetime plans, and where to see the prices.
  2. Cancel or change your subscriptionCancel Free Your Music Pro or change your plan. First find out where you bought it: on the web with Stripe, in the App Store, in Google Play or with Paddle.
  3. Bought on iPhone or iPad: cancel, refund, restorePro bought in the App Store is managed by Apple. How to cancel or switch plans, ask Apple for a refund, and restore your purchase on a new iPhone or iPad.
    • iPhone and iPad
  4. Bought on Android: cancel, refund, restorePro bought in Google Play is managed by Google. How to cancel or switch plans, ask Google for a refund, and restore your purchase on a new Android phone.
    • Android
  5. Bought on the web with Stripe: manage, cancel, invoicesBought Pro on our website or in the web app? Use Manage billing to see invoices, change your plan or card, or cancel. A failed renewal ends Pro.
  6. Older web purchases through PaddleBought Pro on our website some years ago? Your subscription may run through Paddle. How to cancel it, update your card, change your plan and get help.
  7. RefundsHow to get a refund for Free Your Music Pro. Bought on the web: write to us within 3 days. Bought in the App Store or Google Play: ask the store.
  8. Pro on your account: restore it, use it on another device, add a licence keyPro lives on your Free Your Music account. Sign in with that account to use it on another device, and add an older licence key with Find your Pro.

Contact

Still stuck?

Write to our support team at support@freeyourmusic.com. Tell us your platform and what you tried.

Email support How to contact support

Fastest: from the app

  1. Account
  2. Help and support
  3. Write to support

The email then contains your platform, the app version and your account ID, so we can help sooner.

Real people read every email. Paid plans get priority support.