Topic · 9 articles

Plans, billing and refunds

Free and Premium, subscriptions, refunds, and your passcode.

Articles in this topic

  1. Free vs Premium: plans, what is included, and pricesWhat the free version of FreeYourMusic includes, what Premium adds, the Quarterly, Yearly and Lifetime plans, and where to see the current prices.
  2. Cancel or change your subscriptionCancel FreeYourMusic Premium or change your plan. First find out where you bought it: App Store, Google Play, our website, the desktop app, Paddle or Setapp.
  3. Bought on iPhone or iPad: cancel, refund, restorePremium bought in the App Store is managed by Apple. How to cancel or switch plans, ask Apple for a refund, and restore your purchase on a new iPhone or iPad.
    • iPhone and iPad
  4. Bought on Android: cancel, refund, restorePremium bought in Google Play is managed by Google. How to cancel or switch plans, ask Google for a refund, and restore your purchase on a new Android phone.
    • Android
  5. Bought on the website or in the desktop app: manage, cancel, invoicesBought Premium on our website or in the desktop app? Open the billing portal to see invoices, update your card or cancel, and learn what a failed renewal does.
  6. Older web purchases through PaddleBought Premium on our website some years ago? Your subscription may run through Paddle. How to cancel it, update your card, change your plan and get help.
  7. FreeYourMusic through SetappGet FreeYourMusic Premium on your Mac with a Setapp membership: what is included, how updates work, and what to do if Premium does not turn on.
    • macOS
  8. RefundsHow to get a refund for FreeYourMusic Premium. Website and desktop purchases: write to us within 3 days. App Store and Google Play purchases: ask the store.
  9. Your passcode: activate, restore, and use Premium on another deviceYour passcode is your FreeYourMusic licence. Where it arrives, how to enter it, how to get it again if you lost it, and how to use Premium on all your devices.

Contact

Still stuck?

Write to our support team at support@freeyourmusic.com. Tell us your platform and what you tried.

Fastest: from the app

  1. Profile
  2. Support
  3. Contact support

The email then contains your platform, the app version and your device ID, so we can help sooner.

Real people read every email. Yearly and Lifetime plans get priority support.