On this page5 sections ▾
Pro lives on your Free Your Music account, not on a device. To use it on another phone or computer, sign in there with the same account. Bought Pro before, with a licence key? Add it to your account with "Find your Pro".
Use Pro on another device
Bring Pro to another device
- Open the web app in a browser, or install the iPhone app or the Android app.
- Sign in with the same Free Your Music account: the same email code, Apple or Google sign-in.
- Pro, your transfers and your connected music services are there.
There is no device limit and no code to type on each device. Your transfers, connected services and Pro are the same on every device where you sign in. Your account on more than one device.
Add Pro you bought before
Bought Pro on our website, in a store or with a licence key from a purchase email? Add it to your account once:
Find your Pro in the web app
- Open the web app and sign in.
- Open Account, then "Pro and billing".
- At "Already Pro?", click "Find your Pro".
- We look for a licence with your account email first. If we find none, pick how you bought it.
- "Enter a licence key": copy the key from your purchase email.
- "I used another email": type the email you bought with. We send a code to that address.
- "Bought in the FYM app on a phone": sign in in the app on your phone with this account. The purchase moves with you.
In the iPhone app and the Android app, tap your avatar at the top right to open Account. In the Pro section you find "Find your Pro" and "Restore purchases".
I lost my licence key
You do not need the key. In Find your Pro, pick "I used another email" and type the email you bought with. We send a code to that address, and the licence moves to your account. The key itself is in your purchase email, "Your licence key to Free Your Music". Look in your spam folder too.
Does it say "We found no licence for this email."? Try another email you may have used, or write to support@freeyourmusic.com and we will do our best to find it.
Bought in the App Store or Google Play?
Open Account in the app and tap "Restore purchases". Use the same Apple Account or Google account you bought with. The purchase then belongs to your Free Your Music account, so it also works in the web app. iPhone and iPad · Android.
Frequently asked questions
On how many devices can I use Pro?
On every device where you sign in with your Free Your Music account. There is no device limit.
Do I still need my licence key?
Only once, to add an older purchase to your account. After you add it with Find your Pro, you sign in with your account and never type the key again.
It says "This licence is already on another account. Contact support." What now?
The licence is on a different Free Your Music account. Sign in with that account, or write to support@freeyourmusic.com from the email you bought with and we will help.
I changed my email address. Can I still find my Pro?
Yes. In Find your Pro, pick "I used another email" and type the old address. If you no longer have that inbox, write to support@freeyourmusic.com and tell us the old address.
Still stuck? See purchase and licence key problems or contact support.