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When you buy Pro on Android, Google Play takes the payment and manages the subscription. You cancel, switch plans and ask for refunds through Google Play, and you restore the purchase in the app with the same Google account. Pro then belongs to your Free Your Music account.
How do I cancel?
Cancel a Google Play subscription
- Open the Google Play Store app.
- Tap your profile picture in the top right corner.
- Tap Payments & subscriptions, then Subscriptions.
- Tap Free Your Music.
- Tap Cancel subscription and follow the steps.
You can also start from Free Your Music: tap your avatar at the top right to open Account, and tap "Manage subscription". It opens your Google Play subscriptions. Google explains every way to manage a subscription on its subscriptions help page.
After you cancel, Pro stays on until the end of the period you paid for. Your subscription renews until you cancel it.
How do I switch plans?
Open the same Subscriptions page in Google Play and tap Free Your Music. Google Play shows the plans you can switch to, if any.
How do I get a refund?
Google Play holds the money for Play Store purchases, so Google decides refunds under its own rules. We cannot refund a Google Play purchase ourselves.
Ask Google Play for a refund
- Open your Google Play order history and sign in with the Google account you used to buy.
- Find the Free Your Music order.
- Choose Request a refund or Report a problem, then pick the option that describes your case.
- Fill in the form and submit it.
Google describes the process and its time limits on its refund help page. If Google refunds or revokes the purchase, Pro ends on your account.
How do I restore my purchase on a new phone?
Restore a Google Play purchase
- Sign in to Google Play with the same Google account you used to buy Pro.
- Install Free Your Music, open it and sign in with your Free Your Music account.
- Tap your avatar at the top right to open Account.
- In the Pro section, tap "Restore purchases".
The app sends your purchase to us to check it, and Pro turns on when the check passes. A purchase belongs to the Google account that made it. A purchase that is already on your Free Your Music account comes back as soon as you sign in with that account. No purchase on this Google account? The app says "We found no purchases on this Google account".
Frequently asked questions
The app says my purchase is still being processed. What does that mean?
You see "Your purchase is still being processed". Some payment methods take time to clear. Pro turns on by itself when Google Play confirms the payment.
Can I cancel my Google Play subscription on your website?
No. Only Google Play can cancel a subscription it sold. Use the Subscriptions page in the Play Store app.
Can I use my Google Play purchase on my computer?
Yes. Pro belongs to your Free Your Music account. Open the web app on your computer and sign in with the same account. Use Pro on another device.
Does uninstalling the app cancel my subscription?
No. Cancel it in Google Play, or Google keeps charging you.
Still stuck? See purchase and licence key problems or contact support.