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When you buy Pro on iPhone or iPad, Apple takes the payment and manages the subscription. You cancel, switch plans and ask for refunds through Apple, and you restore the purchase in the app with the same Apple Account. Pro then belongs to your Free Your Music account.
How do I cancel?
Cancel an App Store subscription on iPhone or iPad
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top.
- Tap Subscriptions.
- Tap Free Your Music.
- Tap Cancel Subscription and confirm.
You can also start from Free Your Music: tap your avatar at the top right to open Account, and tap "Manage subscription". It opens your App Store subscriptions. Apple explains every way to manage a subscription on its subscriptions help page.
After you cancel, Pro stays on until the end of the period you paid for. Your subscription renews until you cancel it.
How do I switch plans?
Open the same Subscriptions page and tap Free Your Music. Apple lists the other plans you can switch to and tells you when the change takes effect.
How do I get a refund?
Apple holds the money for App Store purchases, so Apple decides refunds under its own rules. We cannot refund an App Store purchase ourselves.
Ask Apple for a refund
- Go to reportaproblem.apple.com and sign in with your Apple Account.
- Choose I'd like to, then Request a refund.
- Pick the reason and continue.
- Select the Free Your Music purchase and submit.
Apple describes the full process on its refund help page. If Apple approves the refund, Pro ends on your account.
How do I restore my purchase on a new device?
Restore an App Store purchase
- Sign in to the App Store with the same Apple Account you used to buy Pro.
- Install Free Your Music, open it and sign in with your Free Your Music account.
- Tap your avatar at the top right to open Account.
- In the Pro section, tap "Restore purchases".
The app sends your purchase to us to check it, and Pro turns on when the check passes. A purchase belongs to the Apple Account that made it, so a different Apple Account cannot restore it. A purchase that is already on your Free Your Music account comes back as soon as you sign in with that account.
Frequently asked questions
Can I cancel my App Store subscription on your website?
No. Only Apple can cancel a subscription bought in the App Store. Use the Subscriptions page in the Settings app.
My payment is pending. What now?
Wait for Apple to confirm the payment. Pro turns on by itself. You do not need to buy again.
Can I use my App Store purchase on my computer?
Yes. Pro belongs to your Free Your Music account. Open the web app on your computer and sign in with the same account. Use Pro on another device.
Does deleting the app cancel my subscription?
No. Cancel it on the Subscriptions page in the Settings app, or Apple keeps charging you.
Still stuck? See purchase and licence key problems or contact support.