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Premium bought on our website or in the desktop app is paid through Stripe, our payment provider. You manage it in a secure billing portal: there you see your invoices, change your payment method or cancel.
Where is my passcode?
After you pay, we email your passcode with the subject "🎶 Your passcode to FreeYourMusic". The passcode is your licence: it turns on Premium in the app. How to use your passcode.
How do I open the billing portal?
Open the billing portal from the desktop app
- Open FreeYourMusic on your computer, where your passcode is active.
- Go to the Profile tab and choose "Premium".
- Under "Manage Subscriptions", click "Manage Subscription".
- The billing portal opens in your browser.
Sometimes the app cannot open the portal for you directly, for example when your licence email does not match. Then the website opens, and we email a link to the address of your licence instead. The subject is "Manage your FreeYourMusic subscription". The link works for one hour.
No access to the app on your computer? Write to support@freeyourmusic.com from the email you used to buy, and we will help.
What can I do in the portal?
- See your invoices.
- Change your payment method, for example a new card.
- Cancel your subscription.
Your subscription renews until you cancel it. After you cancel, Premium stays on until the end of the period you paid for. Lifetime is a one-time payment, so it has no renewal to cancel.
To switch between Quarterly, Yearly and Lifetime, write to support@freeyourmusic.com with the email you used to buy.
What if a renewal payment fails?
If your card is declined at renewal, Premium ends when the period you already paid for ends. There is no extra grace time. Update your payment method in the portal before the renewal date to keep Premium without a break.
Can I get a refund?
Yes, within 3 days of the original purchase, Lifetime included. Write to support@freeyourmusic.com with the email you used to buy. A full refund ends Premium on your licence. Read the refund rules.
Frequently asked questions
Where do I find my invoice?
In the billing portal. Open FreeYourMusic on your computer, go to the Profile tab, choose "Premium", then click "Manage Subscription".
How do I update my card?
Open the billing portal and change your payment method there. The new card is used for the next renewal.
I got an email to manage my subscription, but I did not ask for it. Is my account at risk?
No. Somebody typed your address, and the link went only to you. If you ignore the email, nothing changes, and the link stops working after one hour.
Can I manage my website purchase from my phone?
Use the app on your computer, or write to support@freeyourmusic.com and we will help.
Still stuck? Contact support and tell us the email you used to buy.