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Pro bought on the web, in the web app or on freeyourmusic.com, is paid through Stripe, our payment provider. You manage it in the Stripe billing portal: open it with "Manage billing" in the web app to see invoices, change your plan or card, or cancel.
Where do I buy Pro on the web?
In the web app, or from the pricing page, which opens the checkout of the web app. You pay with Stripe, and Pro turns on for the Free Your Music account you are signed in with as soon as Stripe confirms the payment. You do not need a licence key.
How do I open the billing portal?
Open the billing portal from the web app
- Open the web app and sign in with the account that has your Pro.
- Open Account, then "Pro and billing".
- Click "Manage billing". The Stripe portal opens in a new tab.
Sometimes the web app cannot open the portal for you directly. Then it says "We sent a link to manage this plan to the email of the purchase." The email has the subject "Manage your Free Your Music subscription", and its link works for one hour.
In the iPhone app and the Android app, open Account and tap "Manage subscription". For a web purchase it says "On the web".
What can I do in the portal?
- See and download your invoices.
- Change your plan, for example from Monthly to Yearly.
- Change your payment method, for example a new card.
- Cancel your subscription.
Your subscription renews until you cancel it. After you cancel, Pro stays on until the end of the period you paid for. Lifetime is a one-time payment, so it has no renewal to cancel: for Lifetime, the portal shows your invoices and billing details.
What if a renewal payment fails?
If your card is declined at renewal, Pro ends when the period you already paid for ends. There is no extra grace time. Update your payment method in the portal before the renewal date to keep Pro without a break.
Can I get a refund?
Yes, within 3 days of the original purchase, Lifetime included. Write to support@freeyourmusic.com with the email you used to buy. A full refund ends Pro. Read the refund rules.
Frequently asked questions
Where do I find my invoice?
In the billing portal. In the web app, open Account, then "Pro and billing", and click "Manage billing".
How do I update my card?
Open the billing portal and change your payment method there. The new card is used for the next renewal.
The web app says "We find no web purchase for this account, so there is no billing portal." Why?
Your Pro did not come from a web purchase on this account. It may be on another Free Your Music account, or it came from the App Store or Google Play. Bought with another email? Add it with Find your Pro first.
I got an email to manage my subscription, but I did not ask for it. Is my account at risk?
No. The link went only to you. If you ignore the email, nothing changes, and the link stops working after one hour.
Still stuck? Contact support and tell us the email you used to buy.