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Free Your Music sends a few emails: sign-in codes and secure links you ask for, sync reminders and occasional tips. They come from "Bartosz from Free Your Music". You can stop the reminders and tips at any time.
Emails you need
These emails come because of something you did. They do not have an unsubscribe link, because they hold the keys to your account.
| Subject | When it comes | What to do |
|---|---|---|
| A 6-digit sign-in code | When you sign in to Free Your Music with your email, or change the email of your account. | Type the code in Free Your Music. Did you not ask for it? Ignore it. |
| Manage your Free Your Music subscription | When you ask to manage a subscription you bought on our website. | Open the link to see invoices, change the payment method or cancel. The link works for one hour. |
| Confirm the change of your Free Your Music plan | When you ask to change your plan. | Open the link to confirm. It works once, for one hour. |
Do you have an email "Your licence key to Free Your Music" from an older purchase? Pro belongs to your Free Your Music account. If it is not on your account yet, open Account in the web app, choose "Find your Pro" and then "Enter a licence key".
Reminders and tips
- Songs waiting to sync. If you set up playlists to sync but your plan does not include Keep in sync, you can get a weekly email when those playlists changed. It tells you how many songs are waiting. Nothing on your playlists changes until you sync. This email goes only to people who did not say no to emails from us.
- Tips and Pro. Now and then we send a tip about a feature you may like, for example Keep in sync when you use more than one music service, or a note when your Pro ended.
How do I stop these emails?
Every sync reminder and every tip has an unsubscribe link at the bottom, and your mail app can show its own unsubscribe button for it. One unsubscribe stops all of them: the tips, the sync reminders and our news to that address.
Unsubscribe from Free Your Music emails
- Open the email you want to stop.
- Click "Unsubscribe from these emails" at the bottom. A page opens: "Unsubscribe from Free Your Music emails".
- Click "Unsubscribe". The page confirms: "You are unsubscribed."
The unsubscribe button of your mail app does the same in one click, with no page to confirm.
The link does not work, or the email has no link? Write to support@freeyourmusic.com from the address you want to remove and ask us to stop the emails.
Receipts and invoices
Free Your Music does not send receipts. The store or the payment provider that took your payment sends them: Apple for the App Store, Google for Google Play, and our payment provider for purchases on our website. Look for their emails, or open the subscription link above to see your invoices.
Frequently asked questions
Is an email from "Bartosz from Free Your Music" real?
Yes, that is the sender name of our emails. We never ask for the password of your music service account by email.
I cannot find my licence key. What do I do?
You may not need it. In the web app, "Find your Pro" looks for a licence with the email of your account first. If you bought with another email, pick "I used another email": we send a code to that address and the licence moves to your account. See Pro on your account.
Why do I get an email about songs waiting to sync?
You set up playlists to sync, they changed, and your plan does not include Keep in sync. The email tells you how many songs are waiting. Click "Unsubscribe from these emails" in it to stop these emails.
Got an email you are not sure about? Contact support and forward it to us.