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FreeYourMusic sends a few emails: your passcode, secure links you ask for, sync reminders and occasional offers. They come from "Bartosz from FreeYourMusic". You can stop the reminders and offers at any time.
Emails you need
These emails come because of something you did. They do not have an unsubscribe link, because they hold the keys to your account.
| Subject | When it comes | What to do |
|---|---|---|
| Your passcode to FreeYourMusic | After you buy Premium, or when you ask for your passcode again. | Keep it. Enter the passcode in the app to unlock Premium on your devices. |
| Manage your FreeYourMusic subscription | When you ask to manage a subscription you bought on our website. | Open the link to see invoices, change the payment method or cancel. The link works for one hour. |
| Confirm the change of your FreeYourMusic plan | When you ask to change your plan. | Open the link to confirm. It works once, for one hour. |
Reminders and offers
- Your extra free songs. After a free email sign-up, you get one email with a passcode that unlocks your extra songs, and a welcome offer.
- Songs waiting to sync. If you set up playlists to sync but your plan does not include auto-sync, you can get a weekly email when those playlists changed. It tells you how many songs are waiting. Nothing on your playlists changes until you sync. This email goes only to people who did not say no to emails from us.
- Offers. From time to time we send an offer for Premium, for example to free users or when a Premium subscription has ended.
How do I stop these emails?
Every sync reminder and every offer has an unsubscribe link at the bottom, and your mail app can show its own unsubscribe button for it. One unsubscribe stops all of them: the offers, the sync reminders and our news to that address.
Unsubscribe from FreeYourMusic emails
- Open the email you want to stop.
- Click "Unsubscribe from these emails" at the bottom. A page opens: "Unsubscribe from FreeYourMusic emails".
- Click "Unsubscribe". The page confirms: "You are unsubscribed."
The unsubscribe button of your mail app does the same in one click, with no page to confirm.
The link does not work, or the email has no link? Write to support@freeyourmusic.com from the address you want to remove and ask us to stop the emails.
Receipts and invoices
FreeYourMusic does not send receipts. The store or the payment provider that took your payment sends them: Apple for the App Store, Google for Google Play, and our payment provider for purchases on our website. Look for their emails, or open the subscription link above to see your invoices.
Frequently asked questions
Is an email from "Bartosz from FreeYourMusic" real?
Yes, that is the sender name of our emails. We never ask for the password of your music service account by email.
I did not get my passcode email. What do I do?
Check your spam folder first. Then enter the email address you bought with on the restore passcode page, and we send the passcode again.
Why do I get an email about songs waiting to sync?
You set up playlists to sync, they changed, and your plan does not include auto-sync. The email tells you how many songs are waiting. Click "Unsubscribe from these emails" in it to stop these emails.
Got an email you are not sure about? Contact support and forward it to us.