What data Free Your Music stores, and why

Free Your Music keeps what it needs to move your music and to know that you have Pro. It never stores audio, and for most services it never sees your password. You can delete all of it from the app.

Your account and your purchase

• Your Free Your Music account: your email address and the ways you sign in (an email code, Apple or Google). We use the email for sign-in codes and for messages about your purchase.
• Your licence and the purchase records from the App Store, Google Play or our payment provider, so Pro is on your account on every device.
• A device identifier for each device you use, so your devices can be told apart.
• A notification token, if you allow notifications, so the app can send you notifications.

Your connected music accounts

For each music account you connect, Free Your Music keeps the sign-in it needs to read and add music, and the details the service shares about the account, such as the account name, picture and country. Every sign-in saved on our servers is encrypted. How signing in works.

Your transfers

To run a transfer and keep it in sync, Free Your Music keeps the list of what you picked, how each song was matched, and the status of each transfer. This list is kept on our servers with your account, so you see it on every device.

Your stats, only if you turn them on

Stats is optional, and you can use it on any plan, free or Pro. Before it starts, the app asks for your consent and shows what it reads and keeps:

• What we read: your playlists, liked songs and albums from the services you connect, and your play history only if you opt in.
• What we store: "Aggregated counts and timestamps. Never audio, never your service password."
• How long: "Until you delete it, or 12 months without use."
• Where it lives: "EU servers."

We read your play history only after you turn on Stats. When you turn off Stats or its play history, take a service out of your Stats or disconnect the service, we stop reading it. You can delete your stats data at any time: in Stats, "Remove from stats" deletes what Stats read from an account, and deleting your account deletes all of it.

Anonymous music statistics

We combine playlist and listening activity from many people into anonymous statistics, for example how popular a track or an artist is. We share listening data with artists, labels and partners only as these statistics, in which no person can be identified. We never share your own listening history, and we do not sell your personal data. The privacy policy explains this in full.

Music details about songs and artists

When you transfer or connect a service, we also keep the public details the service gives about the tracks, albums and artists you have, such as genres, release dates, identifiers and public links. We keep these in a catalogue about the music itself. It is not linked to your account, and no person can be identified from it. To make the catalogue more complete, we may ask the service for a little more detail about the artists, albums and tracks that are in your own library. We do this only for your own items, we keep the requests gentle, and it never slows your transfer. The privacy policy explains this in full.

Analytics and crash reports

We use analytics and crash-reporting tools to improve the app. When the app hits an error, it sends a diagnostic report to our team, and the error screen shows an issue ID you can quote to support. See the privacy policy for the details.

What we never store

• Audio. Free Your Music moves song information, not music files.
• Your music service password, for every service that has its own sign-in page.
• Your card details. The store or our payment provider handles your card.

How do I delete my data?

Open Account and delete your account, in the web app or in the phone app. All your data is deleted from the app and our servers, except data that the law requires us to keep, such as invoices, for the period the law sets. Delete your account and data shows every step.

Frequently asked questions

Have another question about your data? Contact support.