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Clearing the app data or reinstalling Free Your Music removes only what the app saved on this phone and signs you out. Your transfers, connected services and Pro live on your Free Your Music account, so you get them all back when you sign in again.
Which one do I need?
| Option | What it removes | What stays |
|---|---|---|
| Clear the cache (iPhone) | Saved copies, such as pictures, that the app downloads again when needed. | Everything else. You stay signed in. |
| Clear the data on this phone (iPhone), Reset & clear app data (Android) | Everything Free Your Music saved on this phone. You are signed out. | Your account, transfers, connected services and Pro, and the music on your music services. |
| Delete account | Your account, transfers, Stats and history, from our servers. | Your playlists on the music services. |
Clear the data on this phone
Clear the Free Your Music data on this phone
- Tap your avatar at the top right to open Account.
- Open "Privacy and data".
- On iPhone, tap "Clear the data on this phone", then "Clear". On Android, tap "Reset & clear app data", then "CLEAR APP STATE".
- The app starts fresh. Sign in with the same Free Your Music account.
The iPhone app says it plainly: "This removes what Free Your Music saved on this phone and signs you out. Your account stays." and "Your account, transfers and Pro stay on our servers. Sign in again to get them back."
Clear the cache
On iPhone, open Account, then "Privacy and data", and tap "Clear the cache". It frees space. The app downloads what it needs again.
What about reinstalling?
A reinstall works like clearing the data. Install Free Your Music again from the App Store or Google Play and sign in with the same account. Your transfers, connected services and Pro are back. You do not need a licence key.
Frequently asked questions
Will clearing the data delete my playlists?
No. It only clears the app on this phone. Your playlists, liked songs and albums on your music services stay where they are, and your transfers stay on your account.
I reinstalled the app and my transfers are gone. Can I get them back?
Sign in with the Free Your Music account you used before: an email code, Apple or Google. Your transfers are on that account. If you see none, you may have signed in with another account.
Does clearing the data delete my Free Your Music account?
No. To delete your account and all your data, use "Delete account". See delete your account and data.
Does clearing the data cancel my subscription?
No. Your subscription and Pro stay on your account. Sign in again and Pro is on.
Still having trouble? Contact support.