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After the update, Free Your Music copies your transfers, playlists and connected services from your phone to your Free Your Music account. This happens once. Nothing is deleted, the playlists on your music services do not change, and the copy on your phone stays until your account has everything.
Why does the app move my data?
Your transfers now run on our servers, not on your phone. A transfer goes on when you close the app, and you see the same transfers in the web app, on your iPhone and on your Android phone. For that, your transfer history must be on your account and not only on one phone.
What moves to my account?
- Your transfers, with every song and its status: matched, rematched, not found.
- The playlists, albums and artists that the app read from your music services.
- Your connected music services.
- Your sync settings. A transfer that you kept in sync stays in sync, now on our servers.
Many playlists or thousands of songs are not a problem. A large library only takes a little longer. You can leave the app while it works: "This keeps going if you leave the app."
What happens during the move?
Move your data to your account
- Update Free Your Music from the App Store or Google Play, and open it.
- The app shows "Moving your data". It reads the file on your phone and sends it to your account.
- We check that every row arrived. The app shows how many things moved to your account.
- When you see "Your data is on your account", you are done. Your transfers are in the app.
New transfers wait until the move is done, so nothing is mixed up. This takes a few minutes for most people.
Is my data safe if something goes wrong?
Yes. The move is a copy. Your phone keeps its copy until we have read your data back from your account, and the numbers add up. If the move does not finish, you see "Your old copy is still safe on this phone", and the app tries again later. If it fails a few times, the app stops trying and asks you to write to support, and we move your data for you.
Do I need to connect my music services again?
Sometimes. If the app asks you to connect a service again, do it in Connected accounts. Your transfers wait and go on after you connect. Read connected accounts.
Can I go back to the previous version?
No. The earlier versions do not work with our servers any more. You do not lose anything by moving: your transfers and playlists come with you, and your music services do not change. Transfers are now free with a Free Your Music account, and a transfer goes on when you close the app.
Frequently asked questions
Will the move delete or change playlists on Spotify, Tidal or another service?
No. The move copies data from your phone to your Free Your Music account. It does not write to any music service.
I have hundreds of transfers. Is that a problem?
No. Everything moves in one go. A large library only takes a little longer.
The app says "We could not move your data". What now?
Nothing is lost: the copy on your phone stays. The app tries again on a later start. If it keeps failing, or the message says the file is too large or cannot be read, write to support and we move it for you.
Can I remove the copy on my phone?
Yes, after the move. When your account has everything, the app offers "Remove the old copy". Until then it keeps the copy.
A question about your move? Write to support@freeyourmusic.com from the app: Account › Help and support › Write to support. The app adds the details that we need.