Getting started

How do I install or update the app?

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On iPhone, iPad and Android, install and update Free Your Music through your app store. On a Mac, Windows, Linux or Chromebook computer, open the web app at freeyourmusic.com/app in your browser. You install nothing, and the web app is always the latest version.

Install on iPhone or iPad

Install Free Your Music on iPhone or iPad

  1. Open Free Your Music on the App Store.
  2. Tap "Get" and confirm the download.
  3. Open Free Your Music from your Home Screen and sign in with your Free Your Music account, or create one.

The App Store updates the app for you when automatic updates are on. To update by hand, open the App Store, tap your profile picture and update Free Your Music from the list.

Install on Android

Install Free Your Music on Android

  1. Open Free Your Music on Google Play.
  2. Tap "Install".
  3. Open Free Your Music from your app drawer and sign in with your Free Your Music account, or create one.

Google Play updates the app for you when automatic updates are on. To update by hand, open Free Your Music in Google Play and tap "Update".

Use Free Your Music on a computer

Open Free Your Music on a computer

  1. Open freeyourmusic.com/app in your browser.
  2. Sign in with your Free Your Music account, or create one.
  3. Connect your music services and start a transfer.

The web app updates itself. When a new version is ready, it shows "A new version is ready". Choose "Reload" to get it. Running transfers are not affected.

Does an update keep my transfers?

Yes. Your transfers, connected services and Pro live on your Free Your Music account, not on the device. An update or a new install keeps them: sign in with the same account and they are back. See Reset app data and reinstall.

Get Free Your Music

Frequently asked questions

How do I use Free Your Music on my computer?

Open freeyourmusic.com/app in your browser and sign in. The web app works on Mac, Windows, Linux and Chromebook with nothing to install.

Do I need to update the web app?

No. The web app is always the latest version. When it shows "A new version is ready", choose "Reload".

Do I lose my transfers when I update the app?

No. Your transfers live on your Free Your Music account. Sign in with the same account after the update and you see them on every device.

Still have a question? Contact support and we will help.

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Contact

Still stuck?

Write to our support team at support@freeyourmusic.com. Tell us your platform and what you tried.

Fastest: from the app

  1. Account
  2. Help and support
  3. Write to support

The email then contains your platform, the app version and your account ID, so we can help sooner.

Real people read every email. Paid plans get priority support.