How long does a transfer take?

It depends on how many songs you move and on the music services at both ends. Free Your Music searches the destination for every song and adds each match, and every music service limits how fast apps may do that. So a large library takes longer than a few playlists.

What decides the speed?

• The number of songs. Every song needs its own search on the destination.
• The music services. Each service sets its own limit on how many requests an app may send. When a service says the app is going too fast, Free Your Music waits and tries again, so a busy service slows the transfer down but does not fail it.
• Matching. When the destination cannot find a song by its ISRC code, Free Your Music searches by title, artist and album, which takes more requests. See how Free Your Music matches songs.
• The size of one transfer. One transfer takes up to 200 playlists. For more, start another transfer when the first one is done.

How can I help a transfer along?

• You can close the app. The transfer runs on our servers, not on your device. Close the browser tab or the phone app, and the transfer goes on.
• Turn on "Notify me when done". The web app sends a browser notification and an email, and the phone app sends a notification, when the transfer is done or needs you.
• Let it wait. When a service asks us to slow down, the transfer shows "asked us to slow down" and the time it goes on. It goes on by itself.
• Watch the transfer page. It shows every song with its status, so you can see the progress.

Frequently asked questions

Still stuck? Contact support and we will help.